Definitions
- “Agreement” means these terms and conditions.
- “PRSR” means Pay Rent Service Request.
- “OTC” means over-the-counter at Australia Post (cash and EFTPOS debit card).
- “Person” includes a company or corporation.
- “You”, “Your” means the customer who signed the Pay Rent service request.
- “Service Fee” means the fee to use the service provided by IPP for an online portal where tenants can gain access to their registered details, view and print off their full Payment History, Cancel Payments, forward date Payments and submit one-off Payments to pay rent, or water charges due to your managing agent.
Contractual Relationships
By signing the application for the PayRent service:
- You agree to accept the terms and conditions associated with the provision of the services below.
- You acknowledge this service is provided by PayRent as an optional payment method that is not intended to restrict you from other rent payment methods.
- You acknowledge that your managing agent must be a member of PayRent in order for us to provide this service to you.
- You are entering into this agreement under your own free will.
PayRent - Service
We make available to you rent payment facilities as agreed with your managing agent and identified in the Payment Schedule above.
Processing Times
- Transactions initiated before 4.00pm AEST each business banking day are processed on that business banking day.
- Transactions initiated after 4.00pm AEST on a business banking day are processed on the next business banking day.
- Transactions initiated on non-business banking days (weekends, public holidays, and bank holidays) are processed on the next business banking day.
Enquiries and Statements
An Pay Rent tenant website is provided at www.payrent.com.au for review of all of your rent payments and recurring schedule. Where enquiries are not resolved online you should contact your managing agent.
Void/Stop or Deferred Payments
Once a bank account payment has been submitted it can be voided or stopped via the Pay Rent tenant website or by contacting your managing agent before 2.45pm AEST on the business banking day that the payment was initiated. Credit card payments cannot be voided or stopped.
Dishonoured Payments
Dishonour Fees will apply to failed payments by Direct Debit.
Password Security
You must ensure that your PayRent password is kept secure and not disclosed to anyone. If you suspect that the security of your password has been breached you must ensure that:
- Your password is changed on the Pay Rent tenant website.
- We are promptly notified of the suspected breach.
Variations and Amendment of Terms and Conditions
We may vary any of these conditions and any operating reference or user guide, including fees and charges, with 14 days notice on the Pay Rent website (www.payrent.com.au).
You shall be deemed to have accepted any variation or amendment notified to you on the website unless you provide us with written notice within 14 days from the publication of the website notice of amendment or variation that you refuse to accept the variation or amendment. If you refuse to accept the variation or amendment, the agreement will be deemed terminated.
PayRent Service Request (PRSR) and Funds Disbursement
Where you have selected Recurring Schedule or Tenant Initiated Payments as your payment method, you accept payments will be debited from your bank account or credit card account.
Bank account payments are processed under a third party payment-provider and credit card payments are processed via a Merchant Facility.
Drawing Arrangements
The drawings under this Pay Rent Service Request arrangement will occur as and when you initiate them via the telephone, Internet, BPAY, OTC at Australia Post in accordance with the recurring schedule you or your managing agent configure via the Pay Rent website.
Adjustments
We may from time to time also debit or credit to you any adjustments in respect of transactions due to errors, omissions, payments initiated without a valid tenant PRSR or payments that are later dishonoured.
Your Rights
Changes to the Arrangement
If you want to make changes to the drawing arrangements you should log on to the Pay Rent website and make the relevant changes or complete a new PRSR form available from your agent. Changes made via the website are live and will take effect immediately. Changes requested via a new PRSR form will not take effect until the form has been completed, signed and returned to your agent for processing.
Changes to the rent amount within a recurring schedule configured by your agent can be amended by your agent in accordance with the terms of your lease agreement without the need to complete a new PRSR form.
Cancelling or Stopping the Agreement
If you want to cancel or stop the agreement you should log onto the Pay Rent website and make the relevant changes or complete a Cancellation form available from your agent. Changes made via the website are live and will take effect immediately. Changes requested via a Cancellation form will not take effect until the form has been completed, signed and returned to your agent for processing.
Enquiries
Direct all enquiries to your managing agent, rather than to your financial institution, and these should be made at least 3 working days prior to the next scheduled drawing date. All communication addressed to your managing agent should include your name, tenant number and telephone number.
Confidentiality and Privacy
All personal customer information held by us will be kept confidential except that information provided to your managing agent or our financial institution to initiate the drawing to your nominated account or where the provision of that information is necessary to resolve any issues that may arise from the operation of the service or where you specify otherwise.
Disputes
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with your managing agent. If the issue is not resolved to your satisfaction please contact our customer service team by email at info@payrent.com.au
If you do not receive a satisfactory response from us within 14 days, contact your financial institution who will respond to you with an answer to your claim:
- Within 5 business days (for claims lodged within 12 months of the disputed drawing);
- or within 30 business days (for claims lodged more than 12 months after the disputed drawing).
You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.
Your Commitment to Us
It is your responsibility to ensure that:
- Your nominated bank or credit card account can accept these payments (your financial institution can confirm this); and
- That on the drawing date there are sufficient cleared funds in the nominated account; and
- That you advise us if the nominated account is closed, or changes (for example to the account number).
Fees and Charges
All fees and charges applicable to the use of the Pay Rent service shall be disclosed in your payment schedule or via the website at www.payrent.com.au.
Termination
You may terminate this agreement at any time by giving us written notice via email to info@payrent.com.au. We may terminate this agreement with 14 days notice.
Applicable Law
The agreement will be governed by the laws of the State of New South Wales, Australia, and you irrevocably submit to the jurisdiction of the courts of that State.